Ice House, Fengate, Peterborough PE1 5XB

01733 555550
carcitypeterborough.co.uk
Dealers

Car city Peterborough

2.9 Rating • 19 Reviews

Click on stars to rate us now

Dianne Stringer

13 Apr, 2021

AVOID THIS COMPANY AT ALL COSTS!!! I paid £500 deposit for a car on 28th March 2021. Unfortunately, due to a family emergency I was not able to continue with the sale. I phoned on 30th March and spoke to Ryan and explained the situation. Upon which he informed me that he couldn’t action the refund himself. However, he will get the manager to issue a refund. Telling me it could take 3-5 working days. I accepted that. We are now after 3/4 more phone calls and 3 emails sent still waiting for a refund!! I find this totally unacceptable and a very poor way to conduct a business. I have no alternative other than to make a complaint to trading standards. Also I will be contacting the local press to warn any other prospective car purchasers. DO NOT UNDER ANY CIRCUMSTANCES LEAVE A DEPOSIT FOR A CAR!!!!! You will not get refunded. I am disgusted with how I have been treated by Carcity. Total rubbish. Thieves who steal your money! £500 is a huge amount of money to loose. I do not understand why they will not refund me. This has affected my mental health and made me feel unwell. HOW DO YOU SLEEP AT NIGHT?? Thieves.

Craig

05 Apr, 2021

Bought a Ford Kugs and was very impressed that it was as good as the photos surgested and super clean inside and out. Very friendly staff who took time to dhow the car and answer all my questions. I came from 200 miles away for this car and thought well thats going to be a good test drive, got home and am even more impressed as the car is all they said it was , so all in all i can only say i would recomend Car City to anyone. And thanks guys for your help.

Jacqueline Reid

10 Nov, 2020

So I bought a BMW 435d a couple of weeks ago and I have to say the car is amazing and so is the service that I have received before and after sale. Had a sensor problem and took it to them and it was sorted straight away. Would highly recommend and will definitely be recommending to friends and family.

Hannah Bayley

27 Oct, 2020

We paid £2990 for a car we can’t drive. Well my mom can’t we told them she had trouble walking and they seemed great yet We have contacted the company numerous times and they won’t help. They are a disgarace

chrissy wright

28 Sep, 2020

wished i had read the reviews before i went here. This company is terrible. the sales men are liars and after service rubbish. steer well clear. If you have any dealing with someone called andy totaly ignore him because he lies.

allen day

28 Sep, 2020

I have only given 1 star because it wouldn't let me move on if i left it on zero. this company is the worst car sales company i have ever dealt with. i was sold a car that had fault after fault after fault. too many to list. I have contacted them several times (mostly spoken with someone called andy, his favorite expression is "sorry sir i forgot") only to be lied to time after time. i have told all my freinds, family and work colleagues to avoid this place at all costs and i urge anyone reading this to do the same.

Charles Brown

14 Aug, 2020

We bought a VW Golf from Car City recently. the main dealer looked at it afterwards and identified a couple of issues. it as not clear to me whether they were covered by the warranty but the guys at Car City took it in, fixed everything including one other item the main dealer did not notice and did not charge anything extra. I would recommend Car City to anyone for good value and excellent after sales service.

allen day

08 Aug, 2020

On 2/8/20 I went to look at car and have a test drive. It was just what I wanted. It had some lights on the dash and no parcel shelf to which I was told would be corrected before it was picked up and also it would be cleaned and serviced, because of this I gladly gave over my non-refundable deposit and arranged to pick the car up on 7/8/20 at 0930. I further rang on 4/8/20 to enquire about the parcel shelf and was assured it was ordered. On the 7th I took a 50 minute bus ride and 30 minute walk to get to car city on arrival i was greeted by the man that sold me the car, not with a hello but with a " I am fuming, they should have cleaned your car and haven't. You'll have to wait." No mention of how long. He then drove off in a car. The second salesman then came out and said he was going to take the car to a car wash and off he went. When he returned I had a look at the car, it had not been cleaned on the inside, the lights were still on the dash and there was no parcel shelf. They had put a new battery on it, but because he couldn't find the manual there is no code to reset the radio and navigation system. One of the lights was the low tyre pressure which they couldn't turn off. The reason for this i found out on the drive home was it had a puncture.. Not forgetting it had not been serviced So after £9600 I have a car that needs servicing, valeting, with built in sat nav that doesn't work, no radio and a space saving wheel. Absolute joke. Very poor .

Jake

13 Jul, 2020

Didn't even know what car i was coming to see. Informed the check engine light came on during a 'test drive' But I'm sure it was on before the so called test. Would know by Sunday whats going on. Waited all day, got nothing so went down there and an hour before closing they checked on the status of the car at the garage, and the garage was closed, the person i was dealing with was not in during Sunday after he said he would be. Lied to 3 times on the phones too. DO NOT BUY FROM THIS BOGUS COMPANY!!!! Unhelpful, unprofessional, not caring at all. Will be sharing these experiences across social media to help stop companies like this SCAMMING good people.

Oluyemi Ademoye

06 Jul, 2020

Unfortunately we fell into the same category as a reviewer in May. We bought an Audi A5 from Dave on the 7th of June. I paid Dave a deposit so that the car can be ready for collection. On getting to the car dealership the car still was not ready. After almost waiting for 6 hours, the car finally arrived. We were about to drive off when we the engine won't start. They had to change the battery. They did this and we drove off. On getting home we remembered that we forgot to collect our deposit. I got in touch with Dave via text and he asked me to forward my bank details. This was done immediately. It took another 7days to actually refund £100 deposit back. Exactly 3 weeks after the purchase, the car started having problems with the gear box. We went to an Audi specialist who confirm that the car's gear box was malfunctioning. I called Dave the explain and he said he will get back to us. A week later we have been calling both the office and Dave himself but he is ignoring the calls. We decided to now call Auto guard who they claim to be using for warranty coverage but to our surprise once we gave Auto guard the registration number they could not recognise the car on their System. This means the warranty was never registered in the first place. Now we may also decide to go the legal route to get car city to take responsibility for the way we were mislead. Please any one reading this DO NOT ATTEMPT TO BUY FROM THIS DEALERSHIP AS YOU WILL BNE PUTTING YOURSELF IN UNNECESSARY GRIEF AND HEADACHE. THEY DON'T EVEN DESERVE TO HAVE ONE STAR AT ALL.

Amy White

04 May, 2020

DO NOT BUY FROM HERE! Disgraceful service! Cash buyer (£14,000) left deposit on a Saturday came to collect the car on the Wednesday the car hadn't even been valeted. I needed a car ASAP as i have livestock so i took the car home - once home i realised i didn't have the locking wheel nut, i called and they just kept saying they would call back - never did. After 3 days i noticed it had a power steering leak and the car was having a power loss at around 30mph they offered to have the car back and fix it, they messed me around for 4 days saying they were collecting the car that day and never turned up. Finally they collected it and had the car for SEVEN DAYS. I test drove all seemed fine until the next day when the power loss continued my friend plugged it into his computer and the car has come up with 7 faults.. I rang the garage, Dave, Wasim & Oscar all who are ignoring me, i'm now £14,000 out of pocket with a car i cannot drive. They will not take the car back and give me a refund so i'm having to go down the legal route! Disgraceful company! Do not buy from here it will save you a lot of money & hassle.

Darren Short

28 Mar, 2020

wasim was so helpful, great service cant be more pleased with my car thank you guys ,will def be looking in the future at coming back ,keep up the great work very pleased customer excellent

Oscar Martin

26 Mar, 2020

Extraordinarily corrupt company, VERY DISHONEST, DO NOT BUY FROM THIS COMPANY, they appear to take your deposit and keep it, regardless of the fact that it should be returned if you choose not to buy the car you put a holding deposit on. I can only assume the owner Hussain Ishfaq is very short of money and so decides to keep peoples deposit money

Claire

21 Mar, 2020

DONT BUY FROM THIS COMPANY!, they take your £100 holding deposit that's supposed to be subject to viewing the car, telling you all the time you are on the telephone, "don't worry, if you view the car but don't buy than we refund your deposit in 3/4 days" I have waited almost 3 weeks, the last week they have ignored my emails and phone messages to the salesman.

Tammy Dexter

08 Dec, 2019

Ryan was absolutely amazing, being a girl I can find car shopping very intimidating. He shown me every detail you could think of, so happy to be driving away in a 2 series! Would highly recommend and ask to see Ryan!

Gareth Taylor

28 Oct, 2019

Great Service and a great car.

John Burgham

16 Oct, 2019

Oscar provided me with excellent after sales support when I had a dispute with ownership of my vehicle by a third party which I purchased through Car City. The support allowed swift and full settlement of dispute many thanks totally recommended from a valued customer.

Oscar

14 Jun, 2019

Oscar

20 Nov, 2018

About

Deskjock is one of the UK's favourite consumer review sites packed full of exciting features and special offers giving you a real insight into transparent customer services and improved client relationships. Our customer feedback and product integration to let you make an informed decision about Car city Peterborough.

Visit Website

Are you a business owner?

Get your free account now.

2.9 Rating • 19 Reviews

About

Are you a business owner?

Share now

How it works

Send out your link

Your friend signs up

You both get rewards