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Lee Smith

18 Sep, 2023

Just found out that in administration from 07/ 2023 Reason for the phone lines never been answered by customer services and emails not responded to Seems this review page is only way to get attention from the company. I have been ringing and emailing for days with no chance of getting any response I cancelled my policy that actually never even got verification No emails nothing Then after a week it says my policy is been accepted as cancelled but nothing more I can do to get my deposit refundable. It states that you don't store any card payment details and i haven't applied any for the future payment that would have been needed So how do I get my £280 refund?

Comments

Go Girl car insurance

18 Sep, 2023

Dear Lee Smith, Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience or frustration you may have encountered. We are deeply sorry to hear about the difficulties you faced in reaching our customer service department. We understand the importance of providing timely and efficient assistance, and we apologize for failing to meet your expectations in this regard. Our team has been addressing the high call volumes and working diligently to improve our response times. Upon cancellation of your policy, we assure you that a refund for your deposit will be processed as soon as possible. We apologize for any delay in providing confirmation of this refund. Rest assured, we will make it a priority to address this issue and ensure that you receive the necessary documentation promptly. If you still have not received any update or confirmation regarding your refund, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards

Lee Smith

18 Sep, 2023

Absolute shambles of a company Impossible to get through to the customer service department 5 days calling for over 2 hours at a time playing music on hold and then never actually answered . Ive cancelled my policy instantly on line and have not received any confirmation of refund for deposit ect. Would personally not recommend this company if your in need of speaking to people in person rather than an email address that takes a week or longer to reply.

Comments

Go Girl car insurance

18 Sep, 2023

elizabeth hirst

07 Sep, 2023

why if your portal is having technical difficulties why are you not either answering your phones or replying properly to emails. i have till 12 midday to change my car over and looks like i am going to have to go else where for insurance. i only have 1 month left with you!!!!!! not happy at all

Comments

Go Girl car insurance

07 Sep, 2023

Dear Elizabeth Hirst, Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience this technical issue may have caused you. Our team is working diligently to address the problem and provide a prompt solution. We apologize for the delay in our response to your email and for the difficulty in reaching us via phone. As a customer-focused company, we understand the frustration that such delays may cause and we sincerely regret any inconvenience caused by this. We fully understand the urgency of your situation and appreciate your loyalty. We would like to inform you that we have escalated your case to our technical support team and they are actively working to resolve the technical difficulties you encountered. Rest assured, we will do our utmost to assist you promptly. Please accept our sincere apologies once again for any inconvenience caused. Should you wish to discuss your situation further, please email us at gogirlfeedback@sabre.co.uk. We are committed to resolving your issue and providing you with the highest level of service you deserve. Kind Regards

Kelly

26 Aug, 2023

Every time I call I end up hanging up no one ever answer’s ridiculous wait time

Comments

Go Girl car insurance

26 Aug, 2023

Dear Kelly, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent calls. We genuinely appreciate your patience and understanding throughout the lengthy wait times you encountered when attempting to reach our customer service team. At Go Girl, we strive to offer exceptional customer service, and we understand that the prolonged wait times you experienced are unacceptable. We are actively working to address this issue and enhance our call centre operations to reduce waiting periods and ensure prompt and efficient service. If you still haven't been able to speak with an agent to discuss your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards

Michael Soulby

22 Aug, 2023

My experience is the same as for everyone else i.e. unable to get anyone to answer the telephone for Customer Services. I need to make a simple change to my policy but cannot do this in the Portal and cannot get anyone to speak to me. So frustrating. I can't even cancel my policy as I paid a lump sum and need to contact them to get it cancelled. I have seen the responses to feedback from GoGirl so can I just ask that rather than just trotting out the same patronising response that you actually do learn as a business and make some changes. Eventually this terrible customer experience will cost you business.

Comments

Go Girl car insurance

22 Aug, 2023

Dear Michael, Thank you for sharing your feedback regarding your recent experience with our customer services department. We appreciate your patience and apologize for any inconvenience caused during your attempts to reach us. We understand that the inability to get through to our customer services team can be frustrating and we sincerely apologize for the inconvenience caused. Our team has been experiencing a higher volume of inquiries recently, leading to longer wait times than usual. We are actively working on improving our phone system and staffing levels to ensure a more efficient and prompt customer service experience. We would like to assist you with the required changes to your policy and address your concerns regarding cancellation. Kindly provide us with your policy details and contact information to gogirlfeedback@sabre.co.uk. Kind Regards

Coco

16 Aug, 2023

Extremely unprofessional, poor customer service, handles claims poorly. I do not recommend.

Comments

Go Girl car insurance

16 Aug, 2023

Dear Coco, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your interaction with our team. Ensuring a high standard of professionalism is paramount to us, and we deeply regret if your customer service experience fell below your expectations. We would like to learn more about your specific encounter in order to address the issue effectively and make necessary improvements. Our commitment to handling claims efficiently and effectively is something we take very seriously. We understand the importance of providing exceptional customer service throughout this process, and we apologize if you feel we did not meet that standard. We value your recommendation and appreciate the opportunity to rectify any negative experiences. We kindly request that you reach out to our customer service team directly so we can address your concerns in a more personal and confidential manner. Our dedicated team is available to assist you and ensure that your concerns are properly addressed. Please email us at gogirlfeedback@sabre.co.uk so we may investigate further for you Kind Regards

Lucy Weaver

08 Aug, 2023

Dear Go Girl - you send the below response as standard to all reviews - which is the same complaint - but still nothing is done! Don't bother posting to me as you don't respond to your emails or your webchat or phone anyway. Thank you for taking the time to share your experience with our company. We sincerely apologize for the inconvenience you encountered when trying to reach us via phone. We understand the frustration and disappointment this may have caused you. To better assist you with any future queries or concerns, we recommend reaching out to our dedicated customer support team through our official channels for a more prompt and efficient response. Our team is available to address any issues or questions you may have, ensuring that all customers receive the assistance they require. Please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Once again, please accept our apologies for the inconvenience you faced. We value your business and will continue working hard to enhance our customer service and communication channels. Thank you for bringing this matter to our attention. Best regards, Go Girl Customer Service Team DON'T BOTHER THEY DON'T CARE

Comments

Go Girl car insurance

08 Aug, 2023

Hi Lucy, I can assure you that each response is reviewed and replied to accordingly. I'm unsure which email address(es) you have been contacting, but if your query remains unresolved, would you be able to email us at gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.

Lucy Weaver

08 Aug, 2023

Nightmare to contact. Yes - easy to set up via quotation site. Easy to get into portal. God help you if you want to call them or contact them via the webchat or phone. Awful customer service. You phone them at 5.30pm, nobody answers within 30 mins and then they just tell you at 6pm their offices are closed. I will not be renewing with them purely on the fact that I want a company I can speak to without wasting half of my day.

Comments

Go Girl car insurance

08 Aug, 2023

Dear Lucy, Thank you for taking the time to share your feedback regarding your experience with our company. We apologize for the inconvenience you encountered in reaching out to us and the dissatisfaction caused by our customer service. We take our customers' concerns seriously and understand the frustration of not being able to easily contact us. We sincerely apologize for any inconvenience caused. Please be assured that we are constantly working to improve our communication channels and provide a better experience for our customers. We would appreciate the opportunity to address your concerns personally and gather more information about your specific situation. Kindly reach out to our customer service team through our official contact channels, such as email or phone, and provide us with the details so that we can ensure appropriate action is taken. At Go Girl, customer satisfaction is our top priority, and we value your feedback as it helps us improve our services. We understand the importance of efficient and accessible communication and are committed to resolving any issues you may have experienced. To assist you further, we ask that you email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards

Jeff

01 Aug, 2023

Awful. Nobody answers the phone ... Ever!

Comments

Go Girl car insurance

01 Aug, 2023

Dear Jeff, Thank you for taking the time to share your experience with our company. We sincerely apologize for the inconvenience you encountered when trying to reach us via phone. We understand the frustration and disappointment this may have caused you. To better assist you with any future queries or concerns, we recommend reaching out to our dedicated customer support team through our official channels for a more prompt and efficient response. Our team is available to address any issues or questions you may have, ensuring that all customers receive the assistance they require. Please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Once again, please accept our apologies for the inconvenience you faced. We value your business and will continue working hard to enhance our customer service and communication channels. Thank you for bringing this matter to our attention. Best regards, Go Girl Customer Service Team

lisa walmsley

24 Jul, 2023

awful service do not respond to any form of contact except when you cancel your direct debit then there quick to email you. spent over 3hrs on hold in the last few days trying to cancel my policy absolute nightmare.

Comments

Go Girl car insurance

24 Jul, 2023

Dear Lisa, Thank you for taking the time to provide feedback regarding your recent experience with our company. We apologize for any inconvenience or frustration caused during your attempts to cancel your policy. At Go Girl, we strive to provide excellent customer service, and it is disheartening to hear that you experienced a lack of responsiveness when reaching out to us. We understand that waiting on hold for hours can be extremely frustrating, and we sincerely apologize for the delay in addressing your concerns. Please be assured that your feedback has been taken seriously, and we are actively working to improve our communication channels to better serve our customers. We would appreciate an opportunity to rectify this situation and investigate the reasons behind your difficulty in cancelling your policy. As such, we kindly request you to provide your policy details and contact information to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards

Sharon

21 Jul, 2023

Awful customer service ! Need to make changes that can’t be done online, been trying for days to get through ! Will definitely not be renewing my policy with them

Comments

Go Girl car insurance

21 Jul, 2023

Dear Sharon, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you have encountered while attempting to contact our customer service team. At Go Girl, we strive to provide exceptional service to all our valued customers, and we are disappointed to hear that we have fallen short of your expectations. We understand how frustrating it can be when you have a concern or need to make changes that cannot be done online. Our customer service team is dedicated to addressing and resolving any issues our policyholders may have, and we regret that you have had difficulty reaching out to us. We apologize for any delays or difficulties you may have experienced during this process. To improve our service, we would appreciate if you could share more specific details regarding the challenges you faced while trying to get through to our team. It will enable us to thoroughly investigate the matter and take appropriate corrective actions to prevent similar incidents from occurring in the future. Please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

Lisa

19 Jul, 2023

Trying to pay a bill and can't get through on the phone and the Customer portal wont recognise my email address. Been threatened with debt collecters but I can't get through on the phone or website. Absolutely shocking,

Comments

Go Girl car insurance

19 Jul, 2023

Dear Lisa, Thank you for taking the time to share your feedback with us. We are sorry to hear about the difficulties you have encountered while trying to pay your bill and the frustration caused by the lack of response from our customer support channels. At Go Girl, we strive to provide excellent customer service, and we apologize for falling short of your expectations. We understand how important it is for our customers to have a smooth and efficient payment process, and we regret any inconvenience caused by our system not recognizing your email address. Please accept our sincere apologies for the inconveniences you have faced in contacting us. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. To provide immediate assistance, we kindly request you to contact our customer support team directly at gogirlfeedback@sabre.co.uk. Our team will be more than happy to assist you with your payment and resolve any issues you may have encountered. Once again, we apologize for the inconvenience caused. Kind Regards

Rachel Hales

13 Jul, 2023

Communication is shocking! Can't get through on the phones and noone responds via email either! I haven't got all day to spend on a phone so emailed as instructed on their website. I've been trying for weeks to remove a driver from my policy before my next payment is due but guess what? Nothing. Yet I'll be paying for the pleasure. Worst company I've been with so far. Once contract is over, I won't be renewing. At present almost 30 minutes to hold music. Don't see this ending well

Comments

Go Girl car insurance

13 Jul, 2023

Dear Rachel, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced while trying to reach us. We understand the frustration caused by difficulties in communication. We strive to provide excellent customer service, and we regret to hear that our response via phone and email did not meet your expectations. Our team is currently experiencing a high volume of inquiries, resulting in longer wait times. We apologize for the inconvenience this may have caused you. Rest assured, we are actively working on improving our response time and implementing more efficient communication channels for our customers. Regarding your request to remove a driver from your policy, we understand the urgency in updating your information. We apologize for any delay in assisting you with this matter. We kindly request you to provide us with your policy details and contact information so that we can prioritize your request and resolve it promptly. Please email us at gogirlfeedback@sabre.co.uk. We value your feedback and are grateful for the opportunity to address your concerns. Kind Regards.

Danny

12 Jul, 2023

Good policies but no one to speak to. Can't get through on the phone. It seems to me that Gogirl needs more staff for the phones.

Comments

Go Girl car insurance

12 Jul, 2023

Dear Danny, Thank you for taking the time to provide feedback on your recent experience with Go Girl. We appreciate your insights as they help us continuously improve our services. We apologize for any inconvenience you may have experienced trying to reach us via phone. We understand how frustrating it can be when you are unable to speak with a representative. At Go Girl, we strive to provide exceptional customer service and we acknowledge that we fell short in this instance. We truly value your business and hope that you will give us another opportunity to assist you. Should you have any further questions or require assistance, please feel free to reach out to us at your convenience by emailing us at gogirlfeedback@sabre.co.uk. We appreciate your feedback and thank you for choosing Go Girl. Best regards, The Go Girl Team

SILWAN SHIKHANI

11 Jul, 2023

Absolutely terrible customer service phone call never get answer 10-hour a week I am in the phone email no get replied log in website is not working go girls car insurance them license should be revoked After 25 year driving car for first time I experienced such a terrible service providing Never Never again with go Girls

Comments

Go Girl car insurance

11 Jul, 2023

Dear Silwan Shikhani, Thank you for taking the time to share your feedback regarding your recent experience with our customer service. We sincerely apologize for the inconvenience caused and understand your frustration. We regret to hear that you had difficulties reaching us over the phone and receiving timely responses to your emails. We strive to provide excellent customer service, and this situation falls short of the level of service we aim to deliver. We would like to assure you that your feedback has been taken seriously and will be shared with the relevant departments for immediate attention. It is our priority to improve our communication channels to ensure that our customers receive prompt and efficient support when they need it. Regarding the issue you mentioned about the login website not working, please provide us with your policy details by emailing them to gogirlfeedback@sabre.co.uk, and we will investigate this matter further to rectify the problem promptly. Kind Regards

Trace

30 Jun, 2023

Upon renewing my car insurance with go girl I was not aware that I would have to wait longer than the queue for the queens coffin whilst on hold . I genuinely believe the pregnancy of an elephant takes less time. By time time I get through I won’t need the insurance anymore as I will have passed away myself due to old age or the car i need insuring will be a different one .

Comments

Go Girl car insurance

30 Jun, 2023

Dear Trace, Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience or frustration you may have encountered while attempting to reach us. We take your concerns seriously and want to assure you that we strive to provide a high level of service to all of our customers. We understand that being put on hold for an extended period of time can be frustrating and we apologize for the delay you experienced. We would like to investigate further and address your concerns personally. Therefore, we kindly request that you provide us with your policy number or any additional details you may have, so that we can promptly look into this matter and ensure this does not happen again in the future. Please email us at gogirlfeedback@sabre.co.uk. We genuinely value your business and appreciate you choosing Go Girl for your car insurance needs. We assure you that we will take your feedback constructively and make the necessary improvements to enhance our customer service. Kind Regards

Marianne

28 Jun, 2023

So difficult to try to contact. I’m trying to update my policy as I’ve just passed my driving test today but had absolutely no luck on the phone. I have been on hold for over an hour and many other people have had the same problem. Do not go with them!! It’s very frustrating as I would like to be able to drive my own car! On top of that, I can’t even get in contact to cancel my policy either! I’m stuck!! Definitely do not go with them.

Comments

Go Girl car insurance

28 Jun, 2023

Dear Marianne, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced while trying to contact us to update your policy. We understand the urgency of your situation, especially after passing your driving test, and we deeply regret that we did not meet your expectations. We would like to assure you that providing exceptional customer service is of utmost importance to us. We are actively working on improving our phone system to reduce wait times and handle a higher volume of calls effectively. Our team is also focused on enhancing our policies and procedures to ensure a smooth and efficient experience for all our valued customers. To expedite this process, please provide us with your Policy/Certificate Number and send to gogirlfeedback@sabre.co.uk. Kind Regards.

Colliver

26 Jun, 2023

Never answers the customer service phone. I have been with Go Girl for 3 years and never had problems getting though to their customer service before. Have now tried for two days and been on hold for 45+ minuts on two occasions and no luck. All I want to do is adding a driver to the policy and it can only be done by calling you according FQA. Safe to say I won't be renewing my policy with Go Girl when this policy is running out in October and i am seriously considering canceling the existing policy so I can add a driver ): ): ):

Comments

Go Girl car insurance

26 Jun, 2023

Hi, We appreciate you taking the time to share your recent experience with our customer service team. We apologize for any inconvenience caused by our long wait times and for not being able to assist you in a timely manner. We understand how frustrating it can be to have to wait on hold for an extended period of time. We are currently experiencing higher than usual call volumes, and this may be causing delays in our response times. Rest assured, we are constantly working to improve our services, and we appreciate your valuable feedback. Please know that adding a driver to your policy can currently only be done by calling our customer service team. We are sorry that this has caused you to consider cancelling your policy, and we would like to assist you in any way possible to ensure that you have a positive experience with Go Girl. We would like to request that you give us another chance to assist you with adding a driver to your policy before making any decisions regarding your policy. Please email your request through to gogirlfeedback@Sabre.co.uk so we can investigate this further for you. Kind Regards.

Paul Cunningham

21 Jun, 2023

avoid at all costs, they cant even be botherd to anser the phone, been trying for 3 days to get through and am now cancelling the policy. they don't deserve my business.

Comments

Go Girl car insurance

21 Jun, 2023

Dear Paul, We're sorry to hear that you've had a disappointing experience with our customer service team and we appreciate you taking the time to share your feedback with us. We understand how frustrating it can be when you're unable to get through to a company's helpline. Please accept our sincere apologies for any inconvenience caused during your attempts to contact us. We'd like to assure you that we take all feedback seriously, and we will be investigating the root cause of this issue to improve our service levels moving forward. If you would like to discuss your policy cancellation or any other concerns you may have, please don't hesitate to get in touch with our dedicated customer service team or email your request to gogirlfeedback@Sabre.co.uk. We have deployed extra resources to help us deal with the increase in customer queries and we are working hard to reduce waiting times. At Go Girl, we strive to provide our customers with the best service possible and we're sorry that we have not met your expectations on this occasion. We hope that you will consider giving us another opportunity to provide our services to you in future. Kind Regards

James Byatt

05 Jun, 2023

Shocking - Nobody ever answers the phone.

Comments

Go Girl car insurance

05 Jun, 2023

Dear James, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a disappointing experience with our customer service. We understand that having difficulty reaching us can be frustrating and we sincerely apologize for any inconvenience caused. We would like to assure you that we take our customer service standards very seriously and we are actively working to address the issues you have raised. We have implemented strategies to better manage our call centre and reduce hold times. In the meantime, we encourage you to reach out to us via email at gogirlfeedback@sabre.co.uk, as this can often provide a quicker response time. Our team is dedicated to resolving any issues you may have, and we appreciate your patience in allowing us the opportunity to do so. Thank you for bringing this matter to our attention. We value your feedback and will use it to improve our services. Sincerely, Go Girl Customer Service Team

Carolina

09 May, 2023

Simply a nightmare to contact such insurance. luckily i sold my car before i had any need to use insurance because it would be useless and chaotic. The phone doesn't answer, the emails don't either. I am trying to cancel my insurance and it has been a tremendous difficulty.. run away from this insurance

Comments

Go Girl car insurance

09 May, 2023

Dear Carolina, We apologize for the difficulty you experienced when trying to contact us. We understand how frustrating it can be when you are unable to reach us. We take customer service very seriously and strive to provide the best service possible. If you still haven't been able to speak to someone to discuss this, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Thank you for bringing this to our attention. Sincerely, Go Girl

Janet Tray

29 Apr, 2023

Avoid at all cost. Not a good thing about them. Can't speak to anyone, no replies to emails. Changes to policy cost a fortune. Never ever use again.

Comments

Go Girl car insurance

29 Apr, 2023

Dear Janet Tray, We are sorry to hear that you had a negative experience with us. We strive to provide the best service possible and it is disappointing to hear that we did not meet your expectations. We take customer feedback very seriously and we would like to understand more about your experience. If you are willing to provide us with more information, please contact us directly. We value your opinion and we hope you will give us another chance to provide you with the service you deserve. If you still haven't been able to speak to someone to discuss this, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Sincerely, Go Girl

kevin cowlishaw

13 Apr, 2023

was on the phone for over 1 hour on the web site it say call 03300244747 for urgent matters what a joke you have sent me a text to say if i don't call you within 7 days your going to cancel my insurance, what do i do if you DONT ANSWER THE PHONE.

Comments

Go Girl car insurance

14 Apr, 2023

HI Kevin, we're sorry to hear of the hold times you've experienced regarding customer services. If you still haven't been able to speak to someone to discuss this, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.

Gordon Lee

05 Apr, 2023

What an absolute joke your company is. You do realise you have to deal with customers as an insurance company ? Was waiting on the phone for an hour before someone answered to be told you were too busy to take my call so you would call me back this afternoon. I said I really need to sort my insurance out as a matter of urgency so are you definitely going to call back to which you replied yes !! Have a guess what didn't happen. That's right no call. Never have I dealt with such bad service and I've been a virgin media customer. Sorry to say I definitely won't be renewing my cover and if I get no joy tomorrow I'll be contacting the ombudsman as your not fit to run an insurance company

Comments

Go Girl car insurance

06 Apr, 2023

Hi Gordon, I'm sorry to hear of your experience in relation to customer services. Would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.

Chris

31 Mar, 2023

Can't get through on the phone to cancel the policy as can't get through on te phone.

Comments

Go Girl car insurance

31 Mar, 2023

Hi Chris, we're sorry to hear you've been unable to get hold of someone. If you still haven't managed to speak with an agent, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.

Mrs Gaye Wilkin

01 Mar, 2023

We took out insurance in August but have been trying to get through to customer service for 2 days now. Nobody answering the phone. Just not good enough!

Comments

Go Girl car insurance

02 Mar, 2023

Hi Gaye, we're sorry to see this review and hear of the issues you're having trying to speak to someone. If you still haven't been able to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

Thomas Shackleton

12 Jul, 2022

Absolutely dreadful customer service all they care about is money

Comments

Go Girl car insurance

13 Jul, 2022

Hi Thomas. We are sorry to see this review. If there is anything you would like us to investigate further, please email your Policy Number along with a description of your issue to us at gogirlfeedback@sabre.co.uk . Kind Regards.

Garry Davies

02 Jun, 2022

Rip off merchants

Comments

Go Girl car insurance

06 Jun, 2022

Hi Garry, we are sorry to see this review. If there is anything you would like us to look into, please email your Policy Number along with an explanation of your issue to gogirlfeedback@sabre.co.uk. Kind Regards.

Lisa

09 Apr, 2022

Rip off merchants just took an online insurance out through on the market.com policy came through with the wrong date called them straight away to change it and they quoted in extra £130 told them not to bother and cancel my policy which was less than half an hour old and they’ve charged me £45. Absolutely fuming wouldn’t touch them ever again.

Comments

Go Girl car insurance

22 Apr, 2022

Hi Lisa, we are sorry to see this review in relation to amending the start date of your policy. If possible, would you be able to email your Policy Number to gogirlfeedback@sabre.co.uk so we can look into this for you? Kind Regards.

John

10 Feb, 2022

Terrible organisation who is very poor at communicating with customers and my advice to anyone thinking about using this company is AVOID and use someone else, it will cost you less in the long run. I took out my policy for a van with a company Insure2drive and that's who I thought I had my policy with. I received a SMS message today that came up Go Girl saying my policy will be cancelled today - no explanation or any reference tomy policy - so as a 53 year old man this message alone looked like a dodgy message / spam. I was asked to provide details of my No Claims, something other insurance companies appear to obtain without the policy holder having to do it. The timescale given was almost impossible to get the information in the time they wanted on top of that they were going to charge me a cancellation fee. This company doesn't care about its customers, its only purpose is to try and squeeze as much money out of their clients - if I had known my policy was with this company I would have gone elsewhere, needless to say I will be switching when this policy expires even if it means paying a higher premium.

Comments

Go Girl car insurance

10 Feb, 2022

Hi John, We are sorry to see this review and would like to investigate your comments further. Please can we trouble you to send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk so we can locate the correct policy and investigate. Kind regards.

Ash

02 Jun, 2021

Rubbish company, misleading only to make money!!!

Tony

02 Jun, 2021

I have good Experience

Aisha

16 Jun, 2020

called to ask what would be quote if we had a change in detail. we had 4 months left on policy and they added 700 to premium for 4 months!!!!

Jane

11 Mar, 2020

Shopped around for my daughter’s insurance & Go Girl’s was the cheapest

mel

11 Mar, 2020

Excellent price and service

Cer

18 Jun, 2019

I have been with Go Girl since January this year, recently my Citroen C1 broken down and I forced to change my car, In the interest of keeping the premium down and to incur to much charges I found the same type of car, Peugot 107, same size engine, same seats, same shape, same category of insurance but different colour 2 Years younger. I have rung a few insurance companies whom advised that they would have only charged an admin fee of £25 But NO Go Girl charged a £150 for another 6 months. What a con. Thanks for nothing GO Girl

Cheryl Watt

17 Sep, 2018

Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a £25 admin increase (fair enough) though an additional over £700, yes, £700 added to the policy to cover the period from September 2018 - May 2019, this £700 is the equivalent of a full year, we do not live in areas which are considered as "high risk" for insurance purposes, they gave us 7 days to respond or risk loosing the policy and not being insured, the telesales member of staff was absolutely useless, Insurance Ombudsman will be hearing from us.

Janice Dodds

12 Dec, 2017

Done a quote for my dad & son through confused.com bought the policy through go girl after my son was stopped By the police on a routine check we found out my son wasent on the policy contacted go girl & confused each of them blamed the other for the error, so I paid over £1000 for a policy for my dad his last years policy was £250 so that's nearly £800 more shocking way to treat your customers there will be a better company out there do not insure with these cowboys if u do check what u are getting for your money before u pay it

Christine McMillan

21 Nov, 2017

Terrible ongoing experience with Go Girl. I used the website with my son to insure him for his new car as they were one of the cheaper companies on a comparison site check. I really wish we had not touched them. we have been plagued with abrupt emails and phone calls over the last few weeks requesting more and more documentation, nothing we send through is ever enough. I have never had such a bad experience with an insurer in my 30 years driving. It can seem straightforward initially online however don't be fooled, we started getting emails almost immediately asking for more and more information and documents and the saga is still continuing! Would never use Go Girl again!

Brian Cottee

12 Mar, 2017

Go Girl Insurance, or should I say ‘the computer says NO’ company!?
I had my first years renewal quote through of £383.90. My policy expired at midnight and therefore I called (the Sunday morning) to renew my policy but was told that it now my policy had expired (11hrs ago) I had to apply for a quote again but could only do this online, so I did. The new quote was now £655.60 WOW a massive £271.70 increase.

I phone customer service to see if they could help with the cost but was told the system didn’t allow this ‘computer says NO” and I would have to pay £655.60. No where in the renewal email did it state that the quote would expire once the policy ran out and this wa the very next morning but I was told by customer services at Go Girl (‘computer says NO’) that ‘this was obvious’… not to me it wasn’t. I now face paying an extra £271.70 for renewing my policy or starting a new policy 11hrs after it expired…RIP OFF!!!

Anyway they did me a HUGE favour as I went to Sheilas wheels and got cover for £257.53, massive £398.07 cheaper for the year.

So thanks GOGIRL (‘computer says NO”) for being so UNHELPFUL and so INSULTING during our dealings with each other…NEVER AGAIN.

My advice DO NOT USE GO GIRL INSURANCE!

Go Girl

At Go Girl we believe in offering great value car insurance. Whether it’s covering your car or its contents we can help you to get the cover that suits you at a price you can afford. We are an online insurer so we use email and SMS to keep in touch and send your documents. Sabre has underwritten motor insurance through insurance intermediaries in the UK since 1982. Go Girl is an internet only private car product designed to allow you to deal directly with us.

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