Hopewell - Bristol would love your feedback

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Charlotte Undy

08 Sep, 2023

Although the room itself was clean and nicely presented, I thought the hallway was very dirty and smelled strongly of smoke. The room was very hot (couldn’t be helped) and was told there were no fans, fair enough but it really was boiling as it was the top floor. Absolute barrage of automated messages prior to arrival. Needed some of the info and managed to find what I needed but would be very confusing for some people. The mattress on the bed wasn’t very good quality and the pillows were very thin. Needed 3 to get to a decent height. A lot of room for improvement.

Comments

Kim Milton

08 Sep, 2023

Dear Charlotte Undy, Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your honest review and apologize for any inconveniences you encountered during your visit. We are glad to hear that you found the room clean and nicely presented. However, we are disheartened to learn about your dissatisfaction with the hallway's cleanliness and the smell of smoke. We value your input and will ensure that our housekeeping team pays closer attention to these areas to maintain a pleasant environment for our guests. Regarding the temperature in your room, we apologize for any discomfort caused by the heat. As the top floor can sometimes experience higher temperatures, our team will consider providing additional cooling options to improve the overall guest experience. We are sorry to hear that you found our pre-arrival messages confusing. We will review these automated messages to ensure that they provide the necessary information while being less overwhelming for our guests. Furthermore, we regret that the mattress on your bed and the pillows did not

Mary Pearce

08 Sep, 2023

10 Minilla road Bristol is a spacious property in ideal location for exploring Clifton and Bristol However, 2 of the beds were difficult to access for the elderly/disabled, glass top of dining table was not fixed to base , unable to open windows during heatwave &. Unable to access washing machine due to 'stuff' piled up in front of it

Comments

Kim Milton

08 Sep, 2023

Dear Mary Pearce, Thank you for taking the time to share your feedback about your recent stay at 10 Minilla Road in Bristol. We value customer input and are committed to continuously improving our services and properties. We appreciate your positive comments about the spaciousness and ideal location of the property. We understand the importance of accessibility for all guests and apologize for any inconvenience caused by the difficulty in accessing two of the beds. We will certainly take this into consideration and explore options to improve the situation. Regarding the glass top of the dining table, we apologize for it not being securely fixed to the base. We will address this issue immediately to prevent any safety concerns and ensure a seamless experience for our guests. We regret the inconvenience caused by the inability to open windows during the recent heatwave. We understand the importance of a comfortable and cool environment and will look into measures to improve ventilation in the property. Furthermore, we apologize for any difficulty you encountered in accessing the washing machine due to items being piled up in front

Khaled

08 Sep, 2023

Good location and nice pleace but need to changing carpet because are old Thanks

Comments

Kim Milton

08 Sep, 2023

Dear Khaled, Thank you for taking the time to leave your review. We appreciate your feedback and are glad to hear that you found our location convenient and enjoyed your stay at our establishment. Regarding your comment about the carpet, we apologize for any inconvenience caused. We constantly strive to maintain a high standard of cleanliness and comfort for our guests, and we appreciate you bringing this to our attention. Rest assured, we have taken note of your suggestion and will be addressing the carpet issue promptly. At [Company Name], we value our guests' opinions and use them as an opportunity for improvement. Your feedback is crucial in helping us provide an even better experience for future guests. We thank you once again for sharing your thoughts and hope to have the pleasure of welcoming you back in the future. Warm regards, Hopewell - Bristol Customer Service Team

Carolyn Hall

08 Sep, 2023

Niclas Lundquist

07 Sep, 2023

Spacious compared to a hotel but uninspiring. Dirty shower, tv remote not working, extractor good light not working. Would avoid if I can.

Comments

Kim Milton

07 Sep, 2023

Dear Mr. Lundquist, Thank you for taking the time to provide feedback on your recent visit to Hopewell in Bristol. We value your opinion as it helps us to continuously improve our services. We apologize for any inconvenience you encountered during your stay. We are sorry to hear that you found our accommodations uninspiring. It is disappointing to learn of the issues you experienced with the shower and TV remote as well as the malfunctioning extractor and light. We understand that these issues had a negative impact on your overall experience. Rest assured, we take cleanliness and maintenance very seriously, and we have addressed these concerns with our housekeeping and maintenance teams. We strive to provide an exceptional experience for all our guests, and we apologize for falling short of your expectations. We would greatly appreciate an opportunity to make it up to you in the future. If you would be willing to give us another chance, please do not hesitate to reach out to our customer service team directly at [Contact Number]. We would be more

Dana

07 Sep, 2023

Lovely stay in a perfect area in Bristol

Connor Stonebridge

07 Sep, 2023

It was fine, the toilet lid was snapped in half and the shower had a bit hanging off the the wheels.

Comments

Kim Milton

07 Sep, 2023

Dear Mr. Stonebridge, Thank you for taking the time to share your feedback regarding your recent experience with our establishment. We appreciate your honest review and would like to extend our apologies for any inconvenience caused during your stay in Hopewell - Bristol. We deeply regret to learn about the condition of the toilet lid and the shower in your room. Please be assured that this is not the level of quality we aim to provide for our valued guests. We have shared your concerns with our maintenance team, who will promptly address these issues to ensure that they are resolved for future guests. At our establishment, we continuously strive to maintain the highest level of cleanliness and functionality to ensure a comfortable and pleasant stay for all our guests. We sincerely apologize for falling short of your expectations on this occasion. We genuinely value your feedback as it helps us improve our services. We are committed to making the necessary changes to ensure that similar issues do not reoccur in the future. We hope to have the opportunity to welcome you

Alan Gregory

05 Sep, 2023

Alan Gregory

05 Sep, 2023

Gia

05 Sep, 2023

Cleanness needs improvement. Dirty floor and small hair found everywhere on the bed. Stuff are easily breakable. The room is airy and good size on the other hand.

Comments

Kim Milton

05 Sep, 2023

Dear Gia, Thank you for taking the time to share your experience with us. We appreciate and value your feedback, as it helps us identify areas for improvement. We apologize for any inconveniences you encountered during your stay with us. Ensuring cleanliness is of utmost importance to us, and we sincerely regret that the condition of your room did not meet your expectations. We have addressed this matter with our housekeeping team to ensure that our cleanliness standards are maintained at all times. Furthermore, we are sorry to hear that you found our belongings easily breakable. We take the durability and quality of our amenities seriously, and we will make sure to investigate this issue further to rectify any potential weaknesses. On a positive note, we are delighted to learn that you found the size and airiness of the room to be satisfactory. Your comfort and satisfaction are our top priorities, and we appreciate your recognition of this aspect. Once again, we apologize for any inconveniences caused during your stay. We

Gia

05 Sep, 2023

Cleanness needs improvement. Dirty floor and small hair found everywhere on the bed. Stuff are easily breakable. The room is airy and good size on the other hand.

Comments

Kim Milton

05 Sep, 2023

Dear Gia, Thank you for taking the time to share your feedback regarding your recent stay at our hotel in Bristol. We sincerely apologize for any inconveniences you experienced during your visit. We regret to learn that the cleanliness of your room did not meet your expectations. Please rest assured that we take these matters seriously, and we will address this issue with our housekeeping team to ensure improvements are made to avoid any recurrence. It is our top priority to provide a clean and comfortable environment for our valued guests. We appreciate your feedback on the breakable items and will scrutinize the products in the room to ensure their durability and reliability for future visitors. On a positive note, we are delighted to hear that you found the room spacious and well-ventilated. We genuinely appreciate your feedback, as it helps us enhance our services and meet the expectations of our guests. We deeply regret any inconvenience caused and hope to have the opportunity to better serve you in the future. Warm regards, Hopewell -

Elaine

04 Sep, 2023

We had a lovely, comfortable stay. The house was in a great location, close to the Clifton bridge at the quiet end of the street. There were good amenities at the other end, a COOP and a few bars and restaurants. It had everything we needed for our stay and we had a great time.

Comments

Kim Milton

04 Sep, 2023

Dear Elaine, Thank you for taking the time to leave us a wonderful 5-star review. We are thrilled to hear that you had a lovely and comfortable stay at our house in Bristol. We are pleased to know that the location of the house, close to the Clifton bridge and at the quiet end of the street, was convenient for you. It's great to hear that you also found good amenities, such as a COOP and a few bars and restaurants, nearby. We strive to provide our guests with everything they need for a pleasant stay, so we are glad to hear that we met your expectations in this regard. It's fantastic to know that you had a great time during your stay. If you ever plan to visit Bristol again in the future, please don't hesitate to reach out to us. We would love to host you again and provide you with another enjoyable experience. Thank you once again for your positive feedback. We genuinely appreciate it. Best regards, Hopewell - Bristol

Elaine

04 Sep, 2023

Kim Milton

03 Sep, 2023

Dear Leigh, Thank you for your excellent review! We appreciate you taking the time to share your positive experience with us. It truly encourages us to continue providing exceptional service to our valued customers like yourself. At Hopewell - Bristol, customer satisfaction is our top priority, and we are thrilled to hear that we have met your expectations. We strive to deliver outstanding products and services, and it is rewarding to know that we have succeeded in doing so. Your feedback is incredibly important to us, as it helps us further improve and maintain the quality of our offerings. We value your trust in our brand, and we look forward to serving you in the future with the same level of dedication and excellence. Once again, thank you for choosing Hopewell - Bristol. We are honored to have earned your 5-star rating. Should you have any further inquiries or require any assistance, please do not hesitate to reach out to our dedicated customer support team. Best regards, [Your Name] Customer Representative Hop

Chris Walker

02 Sep, 2023

Paul Amery

01 Sep, 2023

One of the nicest places I've stayed at. Comfortable, clean, good location, self contained and more importantly for me - ultra quiet.

Comments

Kim Milton

01 Sep, 2023

Dear Mr. Amery, Thank you for taking the time to share your experience and leave a glowing 5-star review of our establishment. We appreciate your kind words and are thrilled to hear that you found our accommodation to be one of the nicest places you've stayed at. At Hopewell - Bristol, our utmost priority is to ensure a comfortable and clean environment for our valued guests. We understand the importance of location, and we are pleased that our property was conveniently situated for your needs. Your mention of the self-contained nature of our facilities highlights our commitment to providing a convenient and hassle-free experience for our guests. Furthermore, we are particularly delighted that you found our establishment to be ultra-quiet, as we strive to create a peaceful environment for a restful stay. Your appreciation of this aspect is truly valued. We would like to express our gratitude for choosing our establishment and for taking the time to share your feedback. Sharing memorable experiences like yours is what motivates us to continue delivering exceptional

Paul Amery

01 Sep, 2023

Paul Amery

01 Sep, 2023

sara.ducker@hotmail.co.uk

01 Sep, 2023

Very nice flat, comfortable and clean. Perfect for what I needed it for. Would stay again. Only suggestion would be a bit more milk and more dishwasher tabs.

Comments

Kim Milton

01 Sep, 2023

Dear Sara, Thank you for your recent stay at our flat in Hopewell - Bristol, and thank you for taking the time to leave us a 5-star review on our website. Your feedback is greatly appreciated. We are delighted to hear that you found our flat to be very nice, comfortable, and clean. It is our utmost priority to provide our guests with a pleasant and enjoyable experience, and we are glad that we were able to meet your expectations. We have noted your suggestion regarding the availability of milk and dishwasher tabs. Your feedback is valuable to us, and we will certainly take it into consideration for future improvements. We apologize for any inconvenience caused and will make sure to address this issue to ensure a more satisfactory experience for our guests in the future. Once again, thank you for choosing our property for your stay. We hope to have the pleasure of welcoming you back on your next visit to Bristol. Should you require any further assistance or have any additional feedback, please do not hesitate to

gloria

30 Aug, 2023

Great flat, great location, Hopewell staff was super attentive and always ready to help!

Comments

Kim Milton

30 Aug, 2023

Dear Gloria, Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you had a great experience at our flat and appreciated its excellent location. Our team at Hopewell-Bristol is committed to delivering outstanding service, and we are thrilled that you found our staff super attentive and always ready to assist you. Providing exceptional customer care is of utmost importance to us, and it is gratifying to know that we succeeded in meeting your expectations. Please do not hesitate to reach out to us should you require any further assistance or have any future inquiries. We value your feedback and look forward to welcoming you back to Hopewell in the near future. Warm regards, Hopewell - Bristol Customer Service Team

Lecti

29 Aug, 2023

Good and clean. Kitchen has everything you may need to cook if you wish. Bathroom small but nice, clean and good water pressure. In the heart of bristol 5min walk to shops and local pubs .

Comments

Kim Milton

29 Aug, 2023

Dear Lect, Thank you for taking the time to leave us a wonderful 5-star review! We greatly appreciate your kind words and positive feedback. It is always a pleasure to hear that our customers are satisfied with their experience. We are thrilled that you found our property to be good and clean. Our well-equipped kitchen is designed to meet all your cooking needs, ensuring a comfortable stay. We are also glad that you enjoyed the cleanliness and good water pressure in our bathroom. Our central location is indeed a great advantage, with convenient access to shops and local pubs just a 5-minute walk away. We strive to provide our guests with a convenient and enjoyable stay, and we are delighted that we could meet your expectations. We thank you once again for choosing our establishment and for taking the time to share your positive experience. We look forward to hosting you again should your travels bring you back to Bristol. Warm regards, Hopewell - Bristol Customer Representative

Lecti

29 Aug, 2023

Great location, has everything you may need. Great shower and comfortable bed..

Comments

Kim Milton

29 Aug, 2023

Dear Lecti, Thank you for taking the time to provide us with such a positive review of our establishment. We are thrilled to hear that you had an exceptional experience during your recent stay at Hopewell in Bristol. We are pleased to know that our location met your expectations and that you found everything you needed conveniently available. It is also delightful to learn that you were satisfied with the quality of our shower and the comfort of our beds. We take great pride in ensuring our guests have a comfortable and pleasant stay. Your kind words regarding our services and amenities mean a lot to our team. We strive to provide top-notch hospitality to all our guests, and it is truly gratifying to know that we succeeded in doing so during your visit. Once again, thank you for your positive feedback. It was our pleasure to have you as our guest, and we hope to welcome you back to our establishment in the near future. Warm regards, [Your Name] Customer Representative

Vanessa Lapierre

29 Aug, 2023

joseph kerkvliet

28 Aug, 2023

* Safety compromised on the first day because front door to the building did not work and was always open * No direction for location of keysafe in hall, it was in a cupboard * Person answering my phone-call insisting it was clearly in email, it was not. * Cold water always warm for at least a minute ( legionella risk), takes time to get cool. Likely installation faulty, cold and hot pipes touch on the way up the attic. * Toilet dirty * Toilet radiator electric on full. I turned it off. * No instructions for heating controller. I turned it off. * Bedroom too warm. Weather was cool during our stay. * Bed is too narrow and pushed back two sides against the wall while there is enough space for a bigger bed and only one side against a wall. * Bed not comfortable. * No bedside tables.

Comments

Kim Milton

28 Aug, 2023

Dear Mr. Kerkvliet, Thank you for taking the time to share your feedback regarding your recent stay at Hopewell in Bristol. We sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay. We value our guests' feedback and constantly strive to improve our services to ensure a comfortable and enjoyable experience for all. Regarding your concerns, we regret to hear that the front door did not work and was always open. Your safety is our utmost priority, and we assure you that this matter has been addressed with our maintenance team to prevent any future occurrences. We also apologize for the lack of clear directions regarding the location of the keysafe. We have taken note of your feedback and will review our communication protocols to ensure that all necessary information is clearly provided in the future. We apologize for any confusion regarding your phone-call and the email instructions. We will investigate this matter further to improve our responsiveness and communication with guests. In regards to the issues with the cold water temperature, cleanliness of the

Dan Ashby

28 Aug, 2023

Dan Ashby

28 Aug, 2023

Yuan-Chi

28 Aug, 2023

The place is clean and comfortable. It is located in a very convenient place. The host provides all information needed.

Comments

Kim Milton

28 Aug, 2023

Dear Yuan-Chi, Thank you for taking the time to share your feedback with us. We greatly appreciate your 5-star review and are thrilled to hear that you found our place clean, comfortable, and conveniently located. At Hopewell in Bristol, our utmost priority is to ensure that our guests have a pleasant and enjoyable stay. We strive to provide a welcoming environment and furnish our guests with all the necessary information to make their experience seamless. Your positive review serves as an affirmation of our efforts, and we are grateful for your recognition. If you have any further suggestions or feedback, please feel free to reach out to our customer support team, who are available around the clock. Thank you once again for choosing to stay with us. We hope to have the pleasure of hosting you again in the future. Best regards, Hopewell - Bristol Customer Representative

Roger Simmonds

28 Aug, 2023

Dom Currey

28 Aug, 2023

Cozy modern apartment with quick links to the town centre which is about 10 mins max walk. Just lacks cleanliness and maintenance to the apartment

Comments

Kim Milton

28 Aug, 2023

Dear Dom Currey, Thank you for taking the time to share your feedback with us regarding your recent stay at our cozy modern apartment in Bristol. We appreciate your overall rating of three stars out of five and value your thoughts on the cleanliness and maintenance of the apartment. We apologize for any inconveniences you may have experienced during your stay. Maintaining a high standard of cleanliness and ensuring the apartment is well-maintained are both priorities for us. Your comments have been shared with our housekeeping and maintenance teams, who will diligently address these issues to ensure they do not persist in the future. We would like to assure you that we take guest feedback seriously and use it as an opportunity to continually improve our services. We appreciate your patience and understanding, and we hope that you will consider staying with us again in the future. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. Thank you once

Jessica Clarke

27 Aug, 2023

Belle Vogue

27 Aug, 2023

Will & Linda Harper plus Monty

25 Aug, 2023

Some suggestions to improve the experience. General info.&Wi Fi info passcode etc. should be visible on site as info. on back of router incorrect.Having all your info. on line when no mobile signal or Wi Fi when arriving is a problem. Washbasin in bathroom on arrival blocked, we cleared it. Check screws on chairs and small table, sitting room, loose in some cases. Light bulb , sitting room needs replacing. Cupboard in hall adjacent to kitchen needs attention, come adrift at some point, not us. Sign ,The Old Dairy, would be advantageous if visible from the road. Nowhere to recycle in cottage. No broom, mop ,cloths or vacuum to tidy. For health and safety reasons , non slip mat in bath essential. A shelf in Bathroom would be useful to house ones toiletries. Front door, internal bolt at bottom of door is permanently protruding, an ankle catcher. Garden could do with a gate and a couple of gaps on the roadside hedge filling in, to keep the dog in. The cottage apart from these small things that can be easily addressed was quite adequate for our short stay. Thanks , Best Regards

Comments

Kim Milton

25 Aug, 2023

Dear Will & Linda Harper plus Monty, Thank you for taking the time to provide us with your feedback about your recent stay at our cottage in Hopewell, Bristol. We appreciate your suggestions on how to improve the overall experience for our guests. We apologize for any inconvenience caused regarding the visibility of general information and Wi-Fi passcode. We will work on making this information more easily accessible on our website and will ensure that the correct information is displayed on the back of the router. We also regret the blocked washbasin and loose screws in the sitting room chairs and small table. We will address these maintenance issues promptly. Additionally, we will replace the light bulb in the sitting room and attend to the cupboard in the hall adjacent to the kitchen. Your suggestion to make "The Old Dairy" sign more visible from the road is noted and we will take the necessary steps to improve its visibility. We apologize for the inconvenience caused by the lack of recycling facilities in the cottage. We will

Michael Panniers

25 Aug, 2023

Lovely house got everything there nice and clean,easy access and great location. Only downside the oven and trays weren’t cleaned and were covered in grease but everything else was spot on

Comments

Kim Milton

25 Aug, 2023

Dear Michael Panniers, Thank you for taking the time to leave us a 5-star review for your recent stay at our lovely house in Hopewell - Bristol. We greatly appreciate your feedback and are delighted to hear that you found the property to be well-equipped, clean, and conveniently located. We apologize for any inconvenience caused by the oven and trays not being cleaned to your satisfaction. Our team strives to maintain a high standard of cleanliness, and we regret that this aspect fell short during your visit. We have shared your concerns with our housekeeping department to ensure that this issue is addressed promptly and to prevent a recurrence in the future. We sincerely appreciate your understanding and positive comments about the other aspects of your stay. We value your feedback as it helps us continuously improve our services and maintain the positive guest experience we strive for. While we are unable to discuss refunds or exchanges directly on this platform, we kindly request that you contact our customer service team at your earliest convenience by email or phone.

Stephanie Busson

25 Aug, 2023

Flat was nice but not very clean, too many messages from Hopewell.

Comments

Kim Milton

25 Aug, 2023

Dear Stephanie Busson, Thank you for taking the time to share your feedback about your recent experience with us. We appreciate your honest review and apologize for any inconvenience you may have encountered during your stay. We are glad to hear that you found the flat to be nice. However, we deeply regret that it did not meet your expectations in terms of cleanliness. Maintaining a clean and comfortable environment is of utmost importance to us, and we would like to assure you that we have addressed this matter with our housekeeping team to ensure it doesn't happen again in the future. Regarding your comment about receiving too many messages from our company, Hopewell, we understand that timely communication is essential. However, we apologize if it felt excessive to you. We will endeavor to evaluate our communication practices to strike the right balance in order to provide you with necessary information without overwhelming you. We value your feedback as it helps us to constantly improve our services. We would like to extend our sincerest apologies for any inconvenience

matt-goss@hotmail.co.uk

24 Aug, 2023

Nice clean apartment building with good facilities and modern style. Nice and easy access with a code entry. Would visit again.

Comments

Kim Milton

24 Aug, 2023

Dear Matt, Thank you for taking the time to share your positive experience at our apartment building in Bristol. We appreciate your five-star review and are pleased that you found our facilities to be good and our style modern. We are delighted to know that the code entry system provided you with convenient and hassle-free access to the apartment building. Our team strives to ensure a pleasant and comfortable stay for all our guests, and we are glad that we met your expectations. Your feedback motivates us to continue delivering excellent service, and we are equally excited to have the opportunity to welcome you back in the future. Should you require any assistance or have any further inquiries, please feel free to reach out to us directly at [insert your contact information here]. Once again, thank you for choosing our apartment building and for sharing your positive experience. We look forward to hosting you again soon. Best regards, Hopewell - Bristol Customer Representative

Patrycja

22 Aug, 2023

Everything was cery good

Comments

Kim Milton

22 Aug, 2023

Dear Patrycja, Thank you so much for taking the time to rate our services with an outstanding five-star review. Your kind words are greatly appreciated, and we are delighted to hear that everything was to your satisfaction. At Hopewell, we strive to provide the highest level of service to our valued customers, and it is gratifying to know that our efforts have been successful in meeting your expectations. Your feedback serves as a motivation for our team to continue delivering exceptional experiences. We are constantly working on improving our services, and your positive feedback reinforces our commitment to maintaining excellence. If you have any further comments or suggestions, please do not hesitate to reach out to us. Once again, thank you for choosing Hopewell. We look forward to serving you again soon. Best regards, Bristol Customer Support Team

Hopewell - Bristol

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