2 - 10 Bradshawgate, Bolton BL1 1DG

01204 535353
millermetcalfe.co.uk
Estate agent

Miller Metcalfe Bolton

4.6 Rating • 137 Reviews

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Mr Ashley Sinnott

02 Dec, 2022

Mrs Usha Patel

30 Nov, 2022

Mr Tom Doolin ( Netside Properties Ltd)

30 Nov, 2022

This was a long protracted transaction taking an inordinate amount of time from me accepting an offer to eventual completion. After an initial burst of enthusiasm from MM (Miller Metcalfe) I began having difficulty getting through to anyone there. My messages, emails and telephone enquiries remained unanswered and I had to chase for information on a regular basis. I was at the point of removing my sale instruction from MM and contacting a competitor. Had I been asked to provide a review at that stage I would have scored MM a frustrating Zero. However, fortunately a new Branch Manager, in the form of Karen Johnson, was appointed and assigned to my transaction. I made my feeling known in our very first telephone conversation and she valiantly took charge of my case. There were numerous legal difficulties which were hindering any progress but Karen pursued them with gusto. I cannot praise Karen highly enough. Suddenly I was receiving regular updates via email and telephone calls. Through her persistence and determination numerous hurdles were overcome resulting in the Completion of my sale some eight months from accepting my buyers offer. If all MM staff demonstrated the same level of commitment as Karen Johnson MM would be a world beater.

Comments

Miller Metcalfe

01 Dec, 2022

Hi Tom, thank you for your review of Karen at our Bolton Branch. It is greatly appreciated!

Hozefa Jawadwala

24 Nov, 2022

Kazam Ali

24 Nov, 2022

Mrs Claudia Johnstone

23 Nov, 2022

Have to recognise the role that Kylie played - Kylie literally kept our sale together. It got fraught and at 4.50pm one Friday we were 10 minutes away from the deal collapsing. This is just one example where Kylie jumped into action and kept the deal alive. Helpful doesn’t even begin to describe Kylie, she was awesome, focussed, driven, and we honestly felt at times as though only Kylie had our back. If Kylie is representative of all Miller Metcalfe staff, then why would anyone go anywhere else. If this isn’t the case, then Miller Metcalfe need to train everyone to Kylie’s standard. Agents get bad press but Kylie is proof of the great work, the invaluable contributions good agents make to the process. Thanks Miller Metcalfe. Thanks Kylie.

Comments

Miller Metcalfe

25 Nov, 2022

Hi Claudia, thank you for your review of Kylie at our Bolton team. It is greatly appreciated!

Carlo D'Attorre

11 Nov, 2022

PGB

11 Nov, 2022

Hello Barry, I just wanted to thank you for taking such nice photographs and virtual tour of the property which is to be rented. I much appreciate your professionalism

Comments

Miller Metcalfe

14 Nov, 2022

Hello, thank you for your review of our Photographer Barry. It is greatly appreciated!

Miss Lucy Smith

10 Nov, 2022

Mr Andy Martin

02 Nov, 2022

Really helpful and easy to deal with. Great clear communication. Special mention to Kylie who was brilliant.

Comments

Miller Metcalfe

04 Nov, 2022

Hi Andy, thank you for your review of Kylie and our Bolton team. It is greatly appreciated!

Alison Carr

02 Nov, 2022

I have recently sold 2 need properties using the services of MM. Sales secured where others failed. Great job.

Comments

Miller Metcalfe

04 Nov, 2022

Hi Alison, thank you for your review of our Bolton team. It is greatly appreciated!

Ms Vicky Kelly

02 Nov, 2022

Mr Waqar Ahmad

25 Oct, 2022

Mr Graeme Robert Elliott

24 Oct, 2022

Mr Ross Maclean

24 Oct, 2022

Mrs Lynne Lane

19 Oct, 2022

The reason for the review rating is due to a few issues we had with Miller Metcalf through the sale process. Firstly, initially only one viewing session was planned and we had to request an additional one in order to make sure other people who could not attend the first one would be able to view the property rather than having to wait and see what transpired from the first one. Also, for both viewings there were less attendees than were promised and for both viewings the Miller Metcalf representative conducting the viewings was 15 minutes late on both occasions which meant that she had no time to discuss anything about the house to establish information to answer buyers questions it also meant we were left to deal with potential buyers knocking on the door and having to make them wait which is less than a good impression. We were also promised that only viewers that were in a position to buy/genuine/mortgage in principle would be put forwards, this was not the case especially on the day of the second viewing receiving a call to say this would not be the case and would it be acceptable. Another issue which arose near completion was the fact that the EPC assessment had been forgotten which had to be hastily arranged which could have stalled the sale. Generally, did not feel we had an overall satisfactory service along with the points already noted there were relatively long periods with no feedback, having to call ourselves to find out progress and later in the process there seemed to be more support for the buyers rather than ourselves particularly on the day we left being told around 11.30am we should move out as the house was technically not ours when not even checking if the removals had competed or not.

Comments

Miller Metcalfe

21 Oct, 2022

Hi Lynne, we are very sorry to read that you were not completely satisfied with the service received through Miller Metcalfe. We apologise that the viewing representative was late arriving at your property, we do all we can to try and avoid this happening but unfortunately, sometimes this is unavoidable due to unforeseen circumstances such as traffic. We will always give every client a fair chance to view and we do qualify and confirm their buying position prior to viewing. Some clients do have properties that they need to sell in order to proceed, we will always give our vendors the option to take the viewing or not. The Energy performance certificate was provided by a third party and will be investigated further. I can see throughout your sales progress you were updated weekly by your point of contact. Your solicitor was also on hand should you have needed any further updates throughout the process. On the day of completion solicitors advise of completion taking place and authorising that the keys can be released, which I believe was the case and keys were arranged with the buyer to collect at a time convenient for you all to allow everyone to move the same day. I understand completion days can be somewhat stressful and apologise if you felt rushed as this was not the intention. We hope you have settled into your new home and wish you well, should you wish to discuss any of the points further please do not hesitate to contact the Branch Manager Joanne Hardman on 01204535353. Thanks, Miller Metcalfe

Mr Syed Junaid Sartaj

19 Oct, 2022

Mrs Oksana Sokolovska

19 Oct, 2022

Mr Michael Dawson

19 Oct, 2022

Mr Muhammad Usman A Aasi

12 Oct, 2022

Mr Peter Walmsley

12 Oct, 2022

Mr Mian Saqib Ahmad

05 Oct, 2022

Mr Michael Devitt

23 Sep, 2022

Great service everything straight forward. a big thank you to all the staff at Bolton branch 5 star

Comments

Miller Metcalfe

29 Sep, 2022

Hi Michael, thank you for your lovely 5 Star review of our Bolton branch. It is greatly appreciated!

Mrs Elaine Ryan

23 Sep, 2022

Mr Glenn Goodram

13 Sep, 2022

Mrs Joanne Cafferty

13 Sep, 2022

Mr Paul Yates

07 Sep, 2022

Mr Pete Longworth

07 Sep, 2022

Mr Mohammed Ibrahim

31 Aug, 2022

Mr David Evans

31 Aug, 2022

Ms Kleinta Isoufi

24 Aug, 2022

Mrs Glenys Hutchinson

19 Aug, 2022

My sale was complicated but miller metcalfe kept me updated and did their best to get things done

Comments

Miller Metcalfe

19 Aug, 2022

Hi Glenys, thank you for your review of our Bolton branch. It is greatly appreciated!

Mr Nihat Saglam

18 Aug, 2022

Thank you ???? I appreciate

Mr Nihat Saglam

18 Aug, 2022

Dear kylie thank you sweetheart I appreciate for your work J

Mr Nihat Saglam

18 Aug, 2022

I am really appreciate so happy with this agency you guys make my dreams come true thank you I want thank to kylie especially thank you ????

Comments

Miller Metcalfe

19 Aug, 2022

Hello, thank you so much for your 5 Star review of our Bolton branch. It is greatly appreciated!

Mr Nihat Saglam

18 Aug, 2022

I really happy with your work guys I am appreciate thank you so much

Philip Pickering

22 Mar, 2022

Mrs Collette Hickman

04 Jan, 2022

Wrote my own review to put house up for sale. Had to do all the chasing. No ownership taken or regular updates given. Promised phone calls back but never happened. It’s like they are sitting back and waiting for their fee. First time used MM and will be the last

Miss Jane Hutton

21 Dec, 2021

Comments

Miller Metcalfe

04 Jan, 2022

Dear Jane, thank you for taking the time to leave your 4 star rating, it is greatly appreciated. Best wishes, Miller Metcalfe.

Miss Patricia Johnson

30 Nov, 2021

Comments

Miller Metcalfe

02 Dec, 2021

Dear Patricia, thank you for taking the time to leave your 4 star rating, it is greatly appreciated. Best wishes, Miller Metcalfe.

Miller Metcalfe Bolton

Miller Metcalfe are approachable, friendly and committed to making your move as quick, simple and stress free as possible – just what every estate agent should be! Whether selling your home to move up the ladder, a first time buyer or looking to downsize, we can provide a range of professional services to help make the process more of a pleasure than a headache.

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