08 Dec, 2018
I was due to be collected from Heathrow Arrivals at 0800.
My driver was late, and because of that he parked outside in the departures drop off where he suggested I meet him. Without wanting to delay further having to wait for him to park, I went out ( in the rain) trying to locate the driver which became difficult because his vague instructions with limited English. His turn out and bearing was not professional, his driving technique was questionable (one hand on the steering wheel for the majority of the journey) and I had to listen to a personal phone conversation during the journey.
Not impressed at all.