04 Nov, 2019
Totally unsatisfied. The journey should have only 1:30h instead it took nearly 3 hours. I almost missed my flight. They should have advices me that at that time it was rush hour and an earlier pick-up was recommended. I had to embark at 19:30 and they picked me up at 16:30. I thought that my journey was well planned and has plenty of time to get to the airport. I contacted the head office during the ride complaining that the driver has taken the wrong rout and that I was going to miss my flight because if his incompetence and all they could offer was a discount on my next hire. I mentioned that there will be no next time and then said file a complaint. At the end of the journey, the drive apologizes and said that he has been doing the route for about five years and that was the best way to get to heathrow. Sorry!!! I have Ben traveling since I can remember and taken taxis ride across London on rush hour and never taken three hours to get to Heathrow. They has the courage to charge me the whole fair... unbelievable.