12 Jul, 2019
The first driver we had on the outward bound trip was wonderful. The return journey was problematic. Driver did not show up. Called the office and they were very good, however when the driver came he told us a tale about the motorway being backed up. Then he proceeded to drive us around a housing estate and eventually got back on the motorway. However he attempted to drop us off at Terminal 4 instead of the Hilton Hotel. He again blamed the office for the incorrect information, but we assured him that the office had it correctly on the outward trip. Would not recommend you use that particular taxi driver again as he gives a bad impression of your organization. However we knew better, having had excellent service earlier in the day.