24 Dec, 2018
The taxi arrived 40mins late. I had to call the office 3 times. First they said the driver would be a couple of minutes late. Then another 10 minutes late. In total, we had to wait 45mins and it was too late to cancel and find an alternative service. Eventually the driver arrived. He was nice and drove well, but we would have appreciated to get a call from the office to let us know about the delay rather than us having to chase the service.