08 Mar, 2020
Easy to book, taxi driver friendly and negotiated closure of M25 with calm approach. However, I received 2 e mails telling me who my driver would be and which car, both being different which was confusing. No instructions what to do when I arrived at Gatwick. Phoned first number, no reply. Phoned second number and told to go to car park 6 level 5. There is no car park 6. Had to ask another taxi company who told me where he thought it was. It was actually orange car park 3 level 5! Still no driver there. Phoned again and he said he had told me wrong - should have been level 0 but agreed to come up to level 5. I was a lone female stood In a very empty top floor of car park and felt very unsafe. Not sure I would book again.