16 Aug, 2019
We booked a taxi to Heathrow and gave our luggage requirements. Having travelled often we know that luggage and passenger requirements will dictate the size of the car. We were very surprised therefore to see a car arrive which obviously couldn't accommodate our 6 suitcases.
I am of the opinion that a taxi company should transport you in comfort from A to B. Turn up on time and take the quickest route.
We complained to the company when the taxi arrived but had a flight to catch so could.not wait for new transport to be sent . A company representative assured me that she would send me a email address to formally make a complaint. This did not happen ! Total la k of communication and an uncomfortable journey