10 Dec, 2018
It took over an hour to book the taxi via online chat - I suggested a phone call instead but the chat seemed their preferred method of communication. Would not recommend this booking method to anyone who's in a hurry; phone might have been much quicker.
Asked to pay in full by card but was only charged the deposit and not the full amount. The rest was paid in cash to the driver. Should have insisted on paying the full amount by card because the remainig amount the driver charged me was slightly more than what was agreed with the chat agent (it was only about 1 £ off, but still).
But the driver was very punctual and friendly.