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Hope Chapel House, Hope Chapel Hill, Clifton, Bristol BS8 4ND, United Kingdom

0117 911 8663
hopewell.co.uk

Hopewell - Bristol

4.1 Rating   •   106 Reviews

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Mary Pearce

08 Sep, 2023
10 Minilla road Bristol is a spacious property in ideal location for exploring Clifton and Bristol However, 2 of the beds were difficult to access for the elderly/disabled, glass top of dining table was not fixed to base , unable to open windows during heatwave &. Unable to access washing machine due to 'stuff' piled up in front of it
Comments

Kim Milton

08 Sep, 2023

Dear Mary Pearce, Thank you for taking the time to share your feedback about your recent stay at 10 Minilla Road in Bristol. We value customer input and are committed to continuously improving our services and properties. We appreciate your positive comments about the spaciousness and ideal location of the property. We understand the importance of accessibility for all guests and apologize for any inconvenience caused by the difficulty in accessing two of the beds. We will certainly take this into consideration and explore options to improve the situation. Regarding the glass top of the dining table, we apologize for it not being securely fixed to the base. We will address this issue immediately to prevent any safety concerns and ensure a seamless experience for our guests. We regret the inconvenience caused by the inability to open windows during the recent heatwave. We understand the importance of a comfortable and cool environment and will look into measures to improve ventilation in the property. Furthermore, we apologize for any difficulty you encountered in accessing the washing machine due to items being piled up in front
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We are a proudly independent sales and lettings agency bringing together the very best in short, medium, long term lets and homes for sale from across the wonderful city of Bristol.