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Go Girl St James House 27-43 Eastern Road ROMFORD RM1 3NH United Kingdom

0844 209 6063
gogirl.co.uk
customer.services@gogirl.co.uk

Go Girl

1.4 Rating   •   42 Reviews

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Colliver

26 Jun, 2023
Never answers the customer service phone. I have been with Go Girl for 3 years and never had problems getting though to their customer service before. Have now tried for two days and been on hold for 45+ minuts on two occasions and no luck. All I want to do is adding a driver to the policy and it can only be done by calling you according FQA. Safe to say I won't be renewing my policy with Go Girl when this policy is running out in October and i am seriously considering canceling the existing policy so I can add a driver ): ): ):
Comments

Go Girl car insurance

26 Jun, 2023

Hi, We appreciate you taking the time to share your recent experience with our customer service team. We apologize for any inconvenience caused by our long wait times and for not being able to assist you in a timely manner. We understand how frustrating it can be to have to wait on hold for an extended period of time. We are currently experiencing higher than usual call volumes, and this may be causing delays in our response times. Rest assured, we are constantly working to improve our services, and we appreciate your valuable feedback. Please know that adding a driver to your policy can currently only be done by calling our customer service team. We are sorry that this has caused you to consider cancelling your policy, and we would like to assist you in any way possible to ensure that you have a positive experience with Go Girl. We would like to request that you give us another chance to assist you with adding a driver to your policy before making any decisions regarding your policy. Please email your request through to gogirlfeedback@Sabre.co.uk so we can investigate this further for you. Kind Regards.
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About

At Go Girl we believe in offering great value car insurance. Whether it’s covering your car or its contents we can help you to get the cover that suits you at a price you can afford. We are an online insurer so we use email and SMS to keep in touch and send your documents. Sabre has underwritten motor insurance through insurance intermediaries in the UK since 1982. Go Girl is an internet only private car product designed to allow you to deal directly with us.