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Go Girl St James House 27-43 Eastern Road ROMFORD RM1 3NH United Kingdom

0844 209 6063
gogirl.co.uk
customer.services@gogirl.co.uk

Go Girl

1.4 Rating   •   42 Reviews

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Rachel Hales

13 Jul, 2023
Communication is shocking! Can't get through on the phones and noone responds via email either! I haven't got all day to spend on a phone so emailed as instructed on their website. I've been trying for weeks to remove a driver from my policy before my next payment is due but guess what? Nothing. Yet I'll be paying for the pleasure. Worst company I've been with so far. Once contract is over, I won't be renewing. At present almost 30 minutes to hold music. Don't see this ending well
Comments

Go Girl car insurance

13 Jul, 2023

Dear Rachel, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced while trying to reach us. We understand the frustration caused by difficulties in communication. We strive to provide excellent customer service, and we regret to hear that our response via phone and email did not meet your expectations. Our team is currently experiencing a high volume of inquiries, resulting in longer wait times. We apologize for the inconvenience this may have caused you. Rest assured, we are actively working on improving our response time and implementing more efficient communication channels for our customers. Regarding your request to remove a driver from your policy, we understand the urgency in updating your information. We apologize for any delay in assisting you with this matter. We kindly request you to provide us with your policy details and contact information so that we can prioritize your request and resolve it promptly. Please email us at gogirlfeedback@sabre.co.uk. We value your feedback and are grateful for the opportunity to address your concerns. Kind Regards.
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About

At Go Girl we believe in offering great value car insurance. Whether it’s covering your car or its contents we can help you to get the cover that suits you at a price you can afford. We are an online insurer so we use email and SMS to keep in touch and send your documents. Sabre has underwritten motor insurance through insurance intermediaries in the UK since 1982. Go Girl is an internet only private car product designed to allow you to deal directly with us.