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Go Girl St James House 27-43 Eastern Road ROMFORD RM1 3NH United Kingdom

0844 209 6063
gogirl.co.uk
customer.services@gogirl.co.uk

Go Girl

1.4 Rating   •   42 Reviews

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Lee Smith

18 Sep, 2023
Just found out that in administration from 07/ 2023 Reason for the phone lines never been answered by customer services and emails not responded to Seems this review page is only way to get attention from the company. I have been ringing and emailing for days with no chance of getting any response I cancelled my policy that actually never even got verification No emails nothing Then after a week it says my policy is been accepted as cancelled but nothing more I can do to get my deposit refundable. It states that you don't store any card payment details and i haven't applied any for the future payment that would have been needed So how do I get my £280 refund?
Comments

Go Girl car insurance

18 Sep, 2023

Dear Lee Smith, Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience or frustration you may have encountered. We are deeply sorry to hear about the difficulties you faced in reaching our customer service department. We understand the importance of providing timely and efficient assistance, and we apologize for failing to meet your expectations in this regard. Our team has been addressing the high call volumes and working diligently to improve our response times. Upon cancellation of your policy, we assure you that a refund for your deposit will be processed as soon as possible. We apologize for any delay in providing confirmation of this refund. Rest assured, we will make it a priority to address this issue and ensure that you receive the necessary documentation promptly. If you still have not received any update or confirmation regarding your refund, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards
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About

At Go Girl we believe in offering great value car insurance. Whether it’s covering your car or its contents we can help you to get the cover that suits you at a price you can afford. We are an online insurer so we use email and SMS to keep in touch and send your documents. Sabre has underwritten motor insurance through insurance intermediaries in the UK since 1982. Go Girl is an internet only private car product designed to allow you to deal directly with us.