08 Jul, 2019
I phoned & booked pickup & return from Heathrow to The Westbourne Hyde Park for Thursday / Mon 4th & 8th July, I recieved confirmation email with Ref No, however I didn't open email fully to see it was only for the Mon. I did however go on line and chatted to reconfirm pick up to be told that was fine & I could pay £19 deposit for pick up on Mon.
I arrived at Heathrow on time @ 13:10 as stated, but there was no taxi, so I phoned company back to be told there was no confirmation booking for Thursday & ref number was for Monday only & no taxi available till after 5pm.
I got a taxi from rank at Heathrow ( taxi that I had booked should have been £48 ).
There was an accident, we got diverted & taxi cost me £101....... I was not a happy guy. It seems communication in this company is null, I phoned, emailed & chatted online and still didn't get what I had requested, to compound matters the taxi driver that took us to airport on Mon told us that he was free all Thursday afternoon so could have got us.
Not impressed with this company at all ????