02 May, 2019
DO NOT USE
Ordered shower tray and screen last Wednesday evening. Paid for overnight delivery as I needed the items for Friday. Got a delivery slot text to me Friday morning between 10.59 and 12.59, by 3.00 pm no sign of my delivery. Contacted courier to be told I would not be receiving my order. Arranged to collect it myself from the depot. Found that the shower tray was correct but the screen was the wrong one sent by aquabliss. Called aquabliss Monday morning and was told someone get back to me. Called back at 1.00 pm as no one got back to me told again someone would get back to me.
Called back at 2.00 pm as still no one got back to me. Aquabliss finally admitted they had sent out the wrong screen and that a replacement would be delivered to me on Friday, so not exactly overnight. Told them it was not acceptable. Turned out their supplier was in Maidstone, Kent. As I'm based in Essex, I arranged to collect the replacement. So, after £30 diesel and a 4 1/2 hour drive I finally had my order which was completely messed up by aquabliss. All they have said is that they will refund the overnight charge, but that has yet to be confirmed and it hasn't happened to date. I have called them every day since and asked for the manager, who is never available, or the operations director, who doesn't take incoming calls. Their customer service is none existent. I won't be ordering anything from them again. They never came back to me, I won't be going back to them!