24 Dec, 2018
I was disappointed as I had been recommended to use your company. I made the email booking fairly early. Despite explaining that I requested a meet and greet service the driver allocated to our trip had not been told about our confirmed trip. I called up the driver who was not aware of the pre booked trip. This resulted in my mum and I being delayed in being picked up by over 30 minutes.
The driver was more than helpful. I think this service is best for independent travellers but clearly there had been a glitch on this occasion.