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Go Girl St James House 27-43 Eastern Road ROMFORD RM1 3NH United Kingdom

0844 209 6063
gogirl.co.uk
customer.services@gogirl.co.uk

Go Girl

1.4 Rating   •   42 Reviews

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Lee Smith

18 Sep, 2023
Absolute shambles of a company Impossible to get through to the customer service department 5 days calling for over 2 hours at a time playing music on hold and then never actually answered . Ive cancelled my policy instantly on line and have not received any confirmation of refund for deposit ect. Would personally not recommend this company if your in need of speaking to people in person rather than an email address that takes a week or longer to reply.
Comments

Go Girl car insurance

18 Sep, 2023

Dear Lee Smith, Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience or frustration you may have encountered. We are deeply sorry to hear about the difficulties you faced in reaching our customer service department. We understand the importance of providing timely and efficient assistance, and we apologize for failing to meet your expectations in this regard. Our team has been addressing the high call volumes and working diligently to improve our response times. Upon cancellation of your policy, we assure you that a refund for your deposit will be processed as soon as possible. We apologize for any delay in providing confirmation of this refund. Rest assured, we will make it a priority to address this issue and ensure that you receive the necessary documentation promptly. If you still have not received any update or confirmation regarding your refund, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards
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About

At Go Girl we believe in offering great value car insurance. Whether it’s covering your car or its contents we can help you to get the cover that suits you at a price you can afford. We are an online insurer so we use email and SMS to keep in touch and send your documents. Sabre has underwritten motor insurance through insurance intermediaries in the UK since 1982. Go Girl is an internet only private car product designed to allow you to deal directly with us.